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Ready to Discover High-Intent Global Buyers?
Empowering businesses with a digital ecosystem for sourcing, selling, and collaboration—across sectors, borders, and supply chains.
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© 2026 Goglo. All rights reserved.
Last updated · April 2025
Product received is defective, damaged, or not as described in the quote.
Wrong product or quantity delivered.
Order was cancelled before supplier dispatch.
Supplier failed to deliver within the agreed timeline.
Change of mind after the order has been dispatched.
Products that have been used, installed, or altered.
Custom or bespoke products made to order.
Perishable goods or items marked as non-returnable in the quote.
Consumers may raise a refund request within 7 days of delivery.
Refunds will be processed to the original payment method within 5–10 business days.
Return shipping charges are borne by Goglo if the fault lies with the supplier or platform.
Partial refunds may be issued for partial returns or partial damage.
Business clients must raise disputes within 48 hours of delivery via the Goglo dashboard.
Bulk orders may be subject to a restocking fee as specified in the commercial agreement.
Refunds for B2B orders are processed via bank transfer or credit note within 7–14 business days.
B2B refund eligibility may be further governed by the signed Master Service Agreement (MSA) or Purchase Order terms.
Goglo reserves the right to arrange replacement shipment in lieu of a cash refund for B2B clients.
Log in to your Goglo account and navigate to My Orders.
Select the relevant order and click 'Raise a Dispute / Refund Request'.
Upload supporting evidence: photos, delivery notes, or invoice discrepancies.
Our team reviews the request within 2 business days and contacts you.
Once approved, the refund or replacement is initiated.
For approved returns, Goglo will share a return shipping label or coordinate pickup depending on the product category and location. Do not return products without prior approval — unapproved returns will not be eligible for refund. Products must be returned in their original packaging where possible.
Quotes may be cancelled at no charge before a supplier accepts them.
Orders cancelled after supplier acceptance but before dispatch may attract a cancellation fee.
Orders in transit cannot be cancelled; a return must be initiated upon delivery.
Custom-made or indent orders cannot be cancelled once production has begun.
Ready to Discover High-Intent Global Buyers?
Empowering businesses with a digital ecosystem for sourcing, selling, and collaboration—across sectors, borders, and supply chains.
© 2026 Goglo. All rights reserved.
